Privacy Policy

Velora Vibe Privacy Policy

Last Updated: July 27, 2025

 

At Velora Vibe, your privacy and trust are essential. This Privacy Policy explains how we collect, use, protect, and respect your personal information when you shop with us, browse our website, or communicate with us. Our store is proudly powered by Shopify, which helps us provide you with a secure and seamless shopping experience.

By using our website or services, you agree to the practices outlined below.

1. What Information We Collect

We only collect what’s necessary to serve you better. This may include:

  • Contact Details: Name, phone number, email address, billing and shipping addresses.

  • Payment Info: Credit/debit card numbers, transaction details, and payment confirmations.

  • Account Info: Username, password, and any preferences or settings.

  • Shopping Activity: Items browsed, added to cart or wishlist, purchases, returns, and exchanges.

  • Device & Usage Data: IP address, browser type, device info, and how you interact with our website.

  • Messages: Any communication you send to our support team or feedback you share.

2. How We Collect Your Information

We collect personal information in the following ways:

  • Directly from you: When you place an order, sign up for an account, or contact us.

  • Automatically: Through cookies and similar technologies when you browse our website.

  • Through Shopify: Our trusted platform partner that helps us run our store securely.

  • Via trusted service providers: For functions like payment processing and delivery.

3. How We Use Your Information

We use your information to:

  • Fulfill orders and provide customer support

  • Send order updates and notifications

  • Remember your preferences and personalize your shopping experience

  • Recommend products you may love based on past activity

  • Improve our website and services

  • Send marketing emails (only if you opt in)

  • Protect against fraud and ensure website security

  • Comply with legal requirements

4. We Respect Your Privacy—No Unnecessary Sharing

Here’s our promise:
Velora Vibe does not sell, rent, or share your personal information with third parties for their own marketing purposes.

We only share your data in limited, essential situations:

  • With Shopify: To securely process your orders and manage your shopping experience.

  • With trusted service providers: For secure payments, order delivery, or customer service—only for what’s needed.

  • When required by law: Such as complying with legal requests or investigations.

  • With your consent: For specific cases like product reviews or integrating social media.

Your information is never shared for unrelated advertising or third-party promotions.

5. Shopify & Your Data

Our website is hosted on Shopify. They may process some of your personal data to help operate and improve the Services. To learn more about how Shopify handles your data, please visit the Shopify Privacy Policy or use the Shopify Privacy Portal to exercise your rights.

6. Your Rights & Choices

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletion of your data

  • Receive a copy (portability) of your data

  • Opt out of marketing communications at any time

You can exercise these rights by contacting us at itsveloravibe@outlook.com or using the unsubscribe link in our emails. We will never discriminate against you for exercising your privacy rights.

7. Data Security & Retention

We take your privacy seriously. While no system is perfect, we use industry best practices to protect your data.

We keep your personal information only as long as needed—for order fulfillment, account management, legal reasons, or customer service.

8. Children's Privacy

Velora Vibe does not knowingly collect information from children under the legal age of majority in your region. If you're a parent or guardian and believe your child has shared information with us, please contact us so we can delete it.

9. International Data Transfers

Your information may be processed or stored in countries outside your own. If you live in the EU or UK, we ensure your data is transferred under approved legal mechanisms such as Standard Contractual Clauses.

10. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or to comply with new laws. When we do, we’ll update the “Last Updated” date and notify you where required.

11. Contact Us

Have questions, requests, or concerns? We’re here to help.

📧 Email: itsveloravibe@outlook.com
📍 Address: Abu Dhabi, Abu Dhabi, AZ, AE